This statement explains the privacy and the data protection practices which apply to Towers Wills Estate Agents, The White House, 114 Hendford Hill, Yeovil, Somerset BA20 2RF.
Our aim is to safeguard our users’ privacy whilst providing a personalised and valuable service. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users, e.g. by communicating with them and providing an interactive service. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain what information we collect, what we do with it and what controls you have.
At Towers Wills Estate Agents we are committed to protecting your privacy, we follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission, and also to prevent unauthorised access to it. The password protected computers and password protected cloud based websites that store the information are kept in an alarmed/manned secure facility with restricted physical access, and we use secure regularly updated firewalls and regularly updated virus/malware software and other measures to restrict electronic access.
Any initial personal information such as name, postal address, telephone number, and email address will only be used to provide a requested service and will not be disclosed to any other third party without your prior permission unless listed below or unless we are required to do so by law.
As an Applicant: We will hold your data to provide Estate Agency Services, and may share your data with associated services such as Conveyancing, Financial Services, General Marketing and providing your name to our vendor when arranging a viewing.
When you have asked us for a valuation we may share your data with property professionals such as solicitors, financial advisors, surveyors, contractors, other agents along with general property marketing. We may also use 3rd party software to provide these services.
As a Vendor: We may share your data with other property professionals including Solicitors, EPC providers, Financial Advisors, Surveyors, Contractors, other Estate Agents involved in the sales chain, Applicants viewing the property, Post Sale updates, General Marketing etc. We may also use 3rd party software to provide these services.
As a Buyer: We may share your data with other property professionals including Solicitors, Financial advisors, Surveyors, Contractors, Other Agents involved in the sales chain, the vendor of the property you are buying, Post Sale Updates, General Marketing etc. We may also use 3rd party software to provide these services.
As a Mortgage/Insurance customer: We may share your data with other property professionals including Financial Advisors, Surveyors, Contractors, Other Agents involved in the sales chain, Post Sales Updates, General Marketing etc together with Lenders/Insurance Companies and associated compliance networks.
Our sale files will be kept for a period of 7 – 10 years as required by the Ombudsman of Estate Agents and HMRC.
We may continue to keep your data to market to you for a period of up to 10-15 years as the relationship we have with many clients is continued over many years. Some of our customers only move very occasionally however we will give you the option to opt out of our communications at any time.
Any non-personal information such as IP address, pages accessed, and files downloaded will only be used to determine how many individuals use our site, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information doesn’t tell us anything about who you are or where you live, it is simply used to enable us to monitor and improve our service.
Any personal information submitted is treated in accordance with the Data Protection Act 1998 and the update of 25th MAY 2018 to the new GDPR. To find out more about your entitlements under this legislation, visit the Information Commissioner’s web site at https://ico.org.uk/concerns/ and other information at www.gov.uk/data-protection or read the Act online www.legislation.gov.uk/ukpga/1998/29/contents.
You have the right to access and request a copy of all data held, correct the data held, restrict the use of data or to request removal of such data assuming that it does not have to be held to comply with other regulations/legal reasons. You can also request a typed copy of this Privacy Notice if required.
You have the right to lodge a complaint to the ICO https://ico.org.uk/ If you believe we have not acted according to the regulations.